Returns & Exchanges
At Emma Sleep India, we offer a risk-free 100-night trial to ensure you are completely satisfied with your sleep experience. If you find the mattress isn't the perfect fit, we provide a hassle-free return process with a full refund.
Initiate Your Request
Contact our customer support team via our website portal or email within your 100-night trial period to start the return process.
Schedule a Pickup
Once your request is approved, our logistics partners will coordinate a convenient time to collect the mattress directly from your home at no extra cost.
Quality Inspection
After the item reaches our facility, we conduct a brief quality check to ensure the product is in good condition and eligible for a refund.
Receive Your Refund
Following a successful inspection, your full refund will be processed and credited back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing